Terms of Service

At Your Hospitality, it is critical to us that all our clients enjoy the perfect hospitality experiences and the booking process for these events runs smoothly. Your Hospitality gives you access to the best experiences at the world’s biggest events. Whether that may be Football, Boxing, or live music we have you covered.

Please note that all our bookings are bound by these Terms and Conditions and when you make a booking with us you agree to be bound by and to adhere to them. These Terms and Conditions shall be governed by English Law and shall be subject to the sole jurisdiction of the English Courts.

Booking Process

All bookings made through Your Hospitality will be via Email, Phone or WhatsApp. The booking becomes effective on the issue of a confirmation email from Your Hospitality which is sent once full payment has been received. The majority of the time all tickets and event documentation corresponding to the event will be emailed before the date of the event. Your Hospitality will not treat any booking as confirmed until full payment has been received and zero confirmation or tickets will be dispatched until payment has been paid in full. For bookings which involve foreign travel it is the sole responsibility of the clients to ensure that passports and travel documentation (including insurance) are up to date and correct. If on the rare occasion these details are required by Your Hospitality to ensure the attendance of your event is successful, that these details will be passed on when required. If clients are unable to travel because of incorrect travel documents, then Your Hospitality will not accept any responsibility or refund any money when the clients are unable to travel due to invalid travel documentation.

Refund Policy

In the event of cancellation by the client no refund will be given. Once booking confirmation has been dispatched by Your Hospitality, responsibility for attending that event relies solely on the client. However, Your Hospitality will try its best to resell your tickets in such circumstance and if successful a refund may be offered. Under exceptional individual circumstances a refund may be given at complete discretion of the managing director.

The Package

Only items that are listed and detailed in the product information are included in the product. Although travel arrangements can be made through our sister company Your Travel, this is an additional service, and no travel arrangements are included in any event unless specifically stated. If you would like information on how Your Travel can help provide transport for your event, then please get in contact.

Delivery of Hospitality Tickets

The majority of the time, Your Hospitality will deliver your event tickets as an E-Ticket sent by email. This will be the way tickets are dispatched if the venue supports this method of ticketing. On some occasion’s packages will be delivered by recorded delivery to an address of the client’s choice. Delivery will only take place once full payment has been received in accordance with these Terms and Conditions. It is the client’s responsibility to arrange someone to be present at the time of delivery. Your Hospitality will take zero responsibility regarding failure of delivery or loss of tickets and although we will try and find an alternative option for our clients, it is the client’s responsibility to ensure a successful delivery can be completed. On some rare occasion’s clients may have to pick the tickets up at the venue itself.

Pricing

Your Hospitality reserves the right to alter published prices at any time prior to the event to cover increased costs. Please note this will not occur after payment has been made.

Cancellations by Third Parties

In the rare event of cancellation or postponement of an event/occasion, or when the arrangements and facilities for any event are changed or cancelled by a third party, Your Hospitality will try to source suitable alternatives.

Cancellation by Clients

Your Hospitality will try to facilitate any changes to a planned event that are requested by the client. The request of extra tickets will be charged additionally, and this may be at a different cost to when the original booking was made. In the event that the client reduces the number of the party this will be the client’s responsibility to either resell that ticket or to attend as planned. As stated in our refund policy, we will endeavour to resell the ticket, but no guarantees are in place.

Code of Conduct

All events sold by Your Hospitality are subject to the code of conduct and specific ground regulations of each independent venue. Your Hospitality recommends familiarising yourself with the venue’s rules and procedures before the day of your event. Any measures taken by the correct authorities and more so the police, will result in the client losing their rights to the event with no right of refund.

Lost/Damaged Tickets

Tickets that are lost or damaged and that can’t be accepted for admission is at no responsibility of Your Hospitality. If such event occurs before the event Your Hospitality will try our best to provide a suitable alternative, but this cannot be guaranteed and in such event no refund will be issued.

Liability

Your Hospitality shall not be considered liable for any matter whatsoever that is beyond our control and shall not in any circumstance be responsible for loss that may be incurred by clients at any event. All guests should always keep possessions with them.

Force Majeure

Your Hospitality shall not be liable for any default or breach of this agreement, due to any act of God, war or threat of war, terrorist activity (threatened or actual), strike, lockout, civil, political or industrial action, fire, flood, drought, storm, failure of power or machinery or any other circumstances beyond the reasonable control of Your Hospitality.

The performance of this agreement by Your Hospitality shall be subject to all applicable laws, rules, regulations, directions, decisions, codes of practice and guidelines, from time to time, of

  1. any additional terms
  2. any authority which has jurisdiction in relation to the licensing of the Stadium from time to time, and
  3. any Football Governing Bodies to which the Club and/or any matches are subject (together the “applicable regulations”)
  4. The Government of the UK

In the event of any conflict or inconsistency between the provisions of this agreement, and applicable regulations, the relevant applicable regulations shall prevail and any failure by Your Hospitality to perform its obligations as a result or consequence of ensuring compliance with applicable regulations shall not constitute a breach of this Agreement by Your Hospitality.

Covid 19

Your Hospitality will not be liable for any cancellation of matches due to the Coronavirus and any subsequent pandemic.
It is the client’s responsibility to ensure they are fully compliant with the Terms and Conditions of entry to each specific venue. This includes negative lateral flow tests/proof of vaccinations and the correct track and trace details if required.
If Your Hospitality is unable to provide the packages as specified due to regulations regarding the pandemic come in place, then Your Hospitality without liability is entitled to cancel the agreement and provide suitable alternatives, at this point including potential refunds.

Governing Law and Jurisdiction

These Terms and Conditions are governed by English Law and any legal proceeding must be brought to the English Courts.

Contact

If you have any questions regarding these Terms and Conditions, please contact us on: [email protected]